Terms of business

The contract terms for Property Clicks subscriptions and services.

1. Who we are and how these terms work

1.1 "Property Clicks" / "we" is Property Clicks Ltd, a company registered in England and Wales with company number 11765112, working in association with Five North Digital Studios Limited (a separate legal entity).

1.2 These terms, together with the Order Form (clause 2.3), form the contract between us and the business named on the Order Form ("you"). They apply to all use of the Property Clicks platform. You act as a business, not a consumer.

1.3 If these terms and an Order Form conflict, the Order Form wins.

2. The service, and how accounts start

2.1 The platform provides property media delivery and single-property showcase websites: media storage and delivery pages, branded showcase sites, brochures, enquiry capture, analytics, and related features as described at propertyclicks.co.uk.

2.2 Free accounts are subject to availability at registration. Paid subscriptions are self-service: select a plan, create and verify your business account, accept these terms and pay through Stripe. No manual approval is required. Paid access begins when payment is confirmed. Existing subscription changes may require support to avoid duplicate billing.

2.3 Your plan, price, included storage or showcase allowance, any agreed discount, and (where applicable) your exclusive postcode districts are recorded in an Order Form — your Stripe checkout summary and subscription confirmation, or an email confirmation from us, count.

2.4 Photography, videography and content-population services are separate: quoted per job and invoiced separately from the subscription.

3. Plans and what's included

3.1 Published plans and prices are at propertyclicks.co.uk/pricing. All prices are the amounts payable; no VAT is added.

3.2 Workspace plans include the stated storage for uploaded media and logos. Where available, a Free plan is allocated when an email-verified business workspace is created. Availability is confirmed at that stage and is not reserved in advance. Existing Free businesses retain their plan. Otherwise, subscribers may choose Starter at £5/month with 1 GB, after payment. Registration does not charge a card. On the currently published plans, new uploads pause at the allowance; we do not automatically upgrade or charge overages. Generated web images and temporary ZIP files do not count towards your allowance. Any different arrangement expressly agreed in an existing Order Form continues to apply.

3.3 Who can use a workspace. The published Free launch, Starter, Studio, Pro and Enterprise workspace plans are available to photographers, estate agents and holiday property owners. Any separately agreed managed-service, per-branch or per-property arrangement remains as described in your Order Form.

Enterprise and editing access. Enterprise is £199/month with unlimited total storage; existing file-size and property-media fair-use rules still apply. No annual Enterprise price is offered. Free owners can create and edit their own showcases; editing by their clients requires an active paid plan and the owner’s permission. Free uses the fixed Light showcase layout; choosing other layouts requires a paid plan. Downgrading to Free disables client editing and restores the Light layout.

3.4 Property web addresses. Free accounts use myshowcase.propertyclicks.co.uk followed by the property's unique reference or address. Existing view.propertyclicks.co.uk links remain supported. Paid plans include the option to connect a subdomain on a domain you control, with a choice of myshowcase, view, showcase, microsite or properties. Setup is assisted and subject to confirmation of your paid plan, domain control, connection and HTTPS readiness. A setup enquiry does not activate an address. You arrange the subdomain and any required DNS work with your domain provider or IT team, on their timescale and at any cost they charge. We provide the connection settings and reasonable setup guidance. Domain registration and renewal remain your responsibility and are not included in the subscription. Custom subdomains require an active paid plan.

3.5 We may change published prices with at least 30 days' written notice. Changes take effect at your next renewal (monthly plans: next month; annual plans: next annual renewal).

4. Postcode exclusivity

4.1 An annual subscription alone does not grant exclusivity. Where your Order Form names postcode districts, we will not, during the exclusivity period, approve another customer of the same customer type (photographer, or estate agency) whose primary trading territory is those districts.

4.2 Exclusivity applies only while you are on an annual plan and your account is in good standing (no overdue invoices, no unresolved material breach). It lapses automatically if you move to monthly billing or your subscription ends.

4.3 Exclusivity does not remove or restrict customers who joined before your Order Form date, does not apply across customer types (an exclusive photographer does not block an agency, or vice versa), and does not apply to Property Clicks' own photography business.

4.4 Exclusive districts renew with each annual renewal. We may decline to renew exclusivity (not the subscription) with 60 days' notice before renewal.

5. Payment

5.1 Subscriptions are payable in advance — monthly or annually per the Order Form. Any separately agreed usage charges follow your Order Form.

5.2 Invoices are due within 14 days. We may charge interest and compensation on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

5.3 If an invoice is more than 14 days overdue we may suspend the account — including public showcases — until paid. Suspension does not pause the subscription.

6. Your content

6.1 You own your media. Photographs, film, floorplans, documents and text you (or your clients) upload remain yours (or your clients'). We take no ownership.

6.2 You grant us a non-exclusive licence to host, process (including resizing and format conversion), and display your content, solely to provide the service.

6.3 You warrant that you have the rights to everything you upload and that content is accurate and lawful (including property particulars — see clause 11.3).

6.4 We may remove content that we reasonably believe is unlawful or infringing, and will tell you when we do.

7. Photographer reseller terms

7.1 Photographer customers may offer the service to their own clients (agencies, owners) under their own brand and at their own prices. What you charge your clients is your business; you pay us your agreed subscription and any expressly agreed additional services.

7.2 Your clients are your customers, not ours: you are responsible for your agreements with them, their content, their payment and their support. We have no direct relationship with, or liability to, your clients.

7.3 If your subscription ends, your clients' showcases end with it (see clause 10 for data return). You are responsible for making that clear in your own client terms.

8. Fair use

8.1 Storage is measured on actual bytes stored. The platform is for property marketing media; it is not general-purpose file storage or backup.

8.2 The current per-file upload limit is 40 MB for photographs and documents and 5 MB for logos. One GB means 1,073,741,824 bytes. We may set and publish reasonable technical limits.

8.3 Anything that degrades the service for others (abuse, scraping, bulk automated traffic) may be suspended.

9. Availability and support

9.1 We aim for the platform to be available continuously but do not guarantee uninterrupted availability. Planned maintenance will be scheduled outside UK business hours where reasonably possible.

9.2 Support is by email at hello@propertyclicks.co.uk during UK business hours.

9.3 The platform depends on third-party services (hosting, mapping, video). We are not liable for their outages, but will work to restore service promptly.

10. Term, cancellation and what happens to your data

10.1 Monthly and annual subscriptions renew automatically until cancelled. Either party may end the subscription without alleging fault by giving the other at least 28 days’ written notice, including after payment has been made. Customers can give notice to hello@propertyclicks.co.uk from their account email, identifying their business. We give notice to the account email. Termination takes effect 28 days after receipt, or a later date stated in the notice; it does not depend on an acknowledgement. We confirm the end date and billing adjustment by email. Service and fees continue through that date, unless an earlier end is agreed. No termination penalty applies.

10.1a We refund prepaid subscription fees covering service after the effective termination date, calculated proportionately using the actual days in the paid monthly or annual period. This applies whichever party gives notice. Annual prepayment does not remove the 28-day cancellation right, and we do not recalculate an annual subscription at the higher monthly price. Refunds are initiated within 14 days of termination; bank processing may take longer. If a renewal is collected during the notice period, the same adjustment applies. Fees for service already supplied and separately ordered photography or other work remain payable. Refund rights required by law are unaffected.

10.2 Either party may terminate immediately for material breach unremedied 14 days after written notice, or on the other's insolvency.

10.3 Data return: for 30 days after termination you may download your media (original files) from the platform. After that we may delete your content. We will provide reasonable export assistance for large libraries at our standard rates.

11. Important disclaimers

11.1 The service is provided with reasonable skill and care; all other implied warranties are excluded to the extent the law allows.

11.2 Calculators and local data are indicative only. Stamp duty and mortgage calculators, distances, and local-area information are estimates from third-party data for general guidance — they are not financial, legal or conveyancing advice, and buyers must verify independently.

11.3 Property particulars are your responsibility. You (or your clients) are responsible for the accuracy of listings and compliance with the Digital Markets, Competition and Consumers Act / consumer protection rules applicable to property marketing. Showcases state that particulars are for guidance.

12. Liability

12.1 Nothing excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded.

12.2 Subject to clause 12.1 and applicable law, neither party is liable for indirect or consequential loss or loss of profit. For paid business subscriptions governed by this version, our aggregate liability arising from the subscription in any 12-month period is limited to one month’s subscription fee for the plan in force when the event giving rise to the first claim occurred. For annual subscriptions, one month means one-twelfth of the agreed annual fee. This limit applies only so far as it is lawful and reasonable. It does not limit refunds owed under clause 10, liability that cannot lawfully be limited, or separately agreed obligations under an Order Form. It is a liability limit, not a promise that every complaint results in a one-month refund.

12.3 You should keep your own copies of original media. The platform is a delivery and marketing system, not your archive of record.

13. Data protection

13.1 Each party complies with UK GDPR. For enquiry data captured through showcases (buyers'/guests' names and contact details), you are the controller and we are your processor: we process it only to deliver it to you, on your instructions.

13.2 Our sub-processors currently include Supabase (database/storage), Netlify (hosting), Resend (enquiry email delivery), Google (maps), and Vimeo/YouTube (embedded video where used). We'll maintain an up-to-date list on request.

13.3 Our privacy policy at propertyclicks.co.uk/privacy applies to personal data we control.

14. General

14.1 We may update these terms with 30 days' notice; continued use after that is acceptance. Material changes to a live annual Order Form need your agreement.

14.2 Neither party is liable for events beyond reasonable control.

14.3 You may not assign the contract without our consent (not unreasonably withheld); we may assign within our group.

14.4 These terms are the entire agreement and are governed by the law of England and Wales, with exclusive jurisdiction of its courts.

Property Clicks Ltd · Company number 11765112 · Registered in England and Wales ·hello@propertyclicks.co.uk

Version 1.3 — 15 September 2026. New workspace plan details and the branded-subdomain clarification apply to new registrations; existing Order Forms and agreed notice requirements remain in force.