Terms of business
The contract terms for Property Clicks subscriptions and services.
1. Who we are and how these terms work
1.1 "Property Clicks" / "we" is Property Clicks Ltd, a company registered in England and Wales with company number 11765112, whose registered office is at Grange Park Avenue, Wilmslow, United Kingdom, SK9 4AL, working in association with Five North Digital Studios Limited (a separate legal entity).
1.2 These terms, together with the Order Form (clause 2.3), form the contract between us and the business named on the Order Form ("you"). They apply to all use of the Property Clicks platform. You act as a business, not a consumer.
1.3 If these terms and an Order Form conflict, the Order Form wins.
2. The service, and how accounts start
2.1 The platform provides property media delivery and single-property showcase websites: media storage and delivery pages, branded showcase sites, brochures, enquiry capture, analytics, and related features as described at propertyclicks.co.uk.
2.2 Every account is approved by us before anything goes live. There is no self-service listing: registrations remain pending until we approve them, and we may decline any application at our discretion.
2.3 Your plan, price, included storage or showcase allowance, any agreed discount, and (where applicable) your exclusive postcode districts are recorded in an Order Form — an email confirmation from us counts.
2.4 Photography, videography and content-population services are separate: quoted per job and invoiced separately from the subscription.
3. Plans and what's included
3.1 Published plans and prices are at propertyclicks.co.uk/pricing. All prices exclude VAT.
3.2 Photographer plans include the stated storage (measured across your stored media). Usage above your included storage is charged at the published per-GB monthly overage rate, billed monthly in arrears.
3.3 Agency plans include the stated number of active showcases per branch.
3.4 Holiday cottage plans cover one property per subscription.
3.5 We may change published prices with at least 30 days' written notice. Changes take effect at your next renewal (monthly plans: next month; annual plans: next annual renewal).
4. Postcode exclusivity
4.1 Where your Order Form names postcode districts, we will not, during the exclusivity period, approve another customer of the same customer type (photographer, or estate agency) whose primary trading territory is those districts.
4.2 Exclusivity applies only while you are on an annual plan and your account is in good standing (no overdue invoices, no unresolved material breach). It lapses automatically if you move to monthly billing or your subscription ends.
4.3 Exclusivity does not remove or restrict customers who joined before your Order Form date, does not apply across customer types (an exclusive photographer does not block an agency, or vice versa), and does not apply to Property Clicks' own photography business.
4.4 Exclusive districts renew with each annual renewal. We may decline to renew exclusivity (not the subscription) with 60 days' notice before renewal.
5. Payment
5.1 Subscriptions are payable in advance — monthly or annually per the Order Form. Overages (clause 3.2) are billed monthly in arrears.
5.2 Invoices are due within 14 days. We may charge interest and compensation on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.
5.3 If an invoice is more than 14 days overdue we may suspend the account — including public showcases — until paid. Suspension does not pause the subscription.
6. Your content
6.1 You own your media. Photographs, film, floorplans, documents and text you (or your clients) upload remain yours (or your clients'). We take no ownership.
6.2 You grant us a non-exclusive licence to host, process (including resizing and format conversion), and display your content, solely to provide the service.
6.3 You warrant that you have the rights to everything you upload and that content is accurate and lawful (including property particulars — see clause 11.3).
6.4 We may remove content that we reasonably believe is unlawful or infringing, and will tell you when we do.
7. Photographer reseller terms
7.1 Photographer customers may offer the service to their own clients (agencies, owners) under their own brand and at their own prices. What you charge your clients is your business; you pay us your subscription and overages.
7.2 Your clients are your customers, not ours: you are responsible for your agreements with them, their content, their payment and their support. We have no direct relationship with, or liability to, your clients.
7.3 If your subscription ends, your clients' showcases end with it (see clause 10 for data return). You are responsible for making that clear in your own client terms.
8. Fair use
8.1 Storage is measured on actual bytes stored. The platform is for property marketing media; it is not general-purpose file storage or backup.
8.2 We may set reasonable technical limits (e.g. per-file size) and will publish them.
8.3 Anything that degrades the service for others (abuse, scraping, bulk automated traffic) may be suspended.
9. Availability and support
9.1 We aim for the platform to be available continuously but do not guarantee uninterrupted availability. Planned maintenance will be scheduled outside UK business hours where reasonably possible.
9.2 Support is by email at hello@propertyclicks.co.uk during UK business hours.
9.3 The platform depends on third-party services (hosting, mapping, video). We are not liable for their outages, but will work to restore service promptly.
10. Term, cancellation and what happens to your data
10.1 Monthly plans roll month to month; cancel any time, effective at the end of the paid period. Annual plans run for 12 months and renew unless cancelled with 30 days' notice; annual fees are non-refundable except where the law requires.
10.2 Either party may terminate immediately for material breach unremedied 14 days after written notice, or on the other's insolvency.
10.3 Data return: for 30 days after termination you may download your media (original files) from the platform. After that we may delete your content. We will provide reasonable export assistance for large libraries at our standard rates.
11. Important disclaimers
11.1 The service is provided with reasonable skill and care; all other implied warranties are excluded to the extent the law allows.
11.2 Calculators and local data are indicative only. Stamp duty and mortgage calculators, distances, and local-area information are estimates from third-party data for general guidance — they are not financial, legal or conveyancing advice, and buyers must verify independently.
11.3 Property particulars are your responsibility. You (or your clients) are responsible for the accuracy of listings and compliance with the Digital Markets, Competition and Consumers Act / consumer protection rules applicable to property marketing. Showcases state that particulars are for guidance.
12. Liability
12.1 Nothing excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded.
12.2 Subject to that: neither party is liable for indirect or consequential loss, loss of profit, or loss of data (beyond our restoration obligations); and our total liability in any 12-month period is capped at the fees you paid us in that period.
12.3 You should keep your own copies of original media. The platform is a delivery and marketing system, not your archive of record.
13. Data protection
13.1 Each party complies with UK GDPR. For enquiry data captured through showcases (buyers'/guests' names and contact details), you are the controller and we are your processor: we process it only to deliver it to you, on your instructions.
13.2 Our sub-processors currently include Supabase (database/storage), Netlify (hosting), Google (maps/places), and Vimeo (video). We'll maintain an up-to-date list on request.
13.3 Our privacy policy at propertyclicks.co.uk/privacy applies to personal data we control.
14. General
14.1 We may update these terms with 30 days' notice; continued use after that is acceptance. Material changes to a live annual Order Form need your agreement.
14.2 Neither party is liable for events beyond reasonable control.
14.3 You may not assign the contract without our consent (not unreasonably withheld); we may assign within our group.
14.4 These terms are the entire agreement and are governed by the law of England and Wales, with exclusive jurisdiction of its courts.
Property Clicks Ltd · Company number 11765112 · Registered office: Grange Park Avenue, Wilmslow, United Kingdom, SK9 4AL · Registered in England and Wales · hello@propertyclicks.co.uk
Version 1.0 — 18 July 2026.